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09 September 2026
Job ID: JKT-65580
Customer Service Staff
Salary negotiable
Job Requirements :
Proven experience in customer service or social media management, preferably within the Retail, F&B, and hospitality industry.
A diploma or bachelor’s degree in Communication Studies, Literature, or a related field.
Excellent written and verbal communication skills in English, with a strong emphasis on grammar and spelling.
Familiarity with various social media platforms (e.g., Instagram, Facebook, WhatsApp, Twitter, TikTok) and also zendesk platform.
Ability to empathize with customers and handle difficult situations with professionalism and a positive attitude.
Strong problem-solving skills and the ability to escalate issues appropriately.
Detail-oriented with strong organizational and reporting skills.
Ability to work independently and as part of a team in a fast-paced environment also willing to work shifts.
Job Description :
Manage customer inquiries and complaints across all social media platforms to provide necessary information, enhance engagement, and maintain the company's brand image.
Escalate customer inquiries and complaints from social media platforms to relevant stakeholders to improve in-store service.
Compile all customer feedback and reviews from various platforms/marketplace aggregators for regular reporting and further insightful analysis.
Job Details:
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Job Functions:
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Location:South Jakarta, Jakarta, Indonesia
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Salary:Salary negotiable