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19 May 2019
Job ID: JKT-14676
IT (System Engineer)

Job Description

  • Research and identify solutions to hardware, software, firmware and management software.
  • Diagnose and troubleshoot technical issues, including analyze event logs, configuration setting, and error code.
  • Resolving x86-64 server like IBM, HPE, Dell, SUN, Cisco UCS server, Storage Area Netwrok (SAN) and Network-attached Storage (NAS)
  • Ask users targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk clients through different kind of channel such as phone, email, chat until they understand the system.
  • Properly escalate unresolved issues to appropriate internal teams.
  • Provide prompt and accurate feedback to customers
  • Refer to internal database and external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Documents technical knowledge in the form of notes.
  • Maintain jovial relationship with client.

Job Requirement

 

  • Candidate must possess a Degree in Computer Science and Information Technology.
  • Have 1-2 years working experiences on related field.
  • Able to work under pressure in fast pace working environment.
  • Good attitude, polite and keen to learn.
  • Ability well to communicate with clients and users.
  • Familiar with server hardware components.

 


Job Details:

Benefits:
  • Performance bonus

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