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23 October 2019
Job ID: JKT-38102
Product Research Manager - Global Technology Company

World's leading classifieds platform in high-growth markets. A global product and tech company.

Client Details

World's leading classifieds platform in high-growth markets. A global product and tech company.

Description

As the Consumer Research Manager - you will be responsible to lead the Consumer Research team in understanding users' journey, experience and working with various stakeholders in implementing improvement.

  • Conduct and leverage various research methods to understand users' journey, behaviors and pain points
  • Work with vendors to set up and run market research and user research / study
  • Develop and analyze customer experience metrics and feedback channels (e.g. social media, customer services, app rating, etc.) to monitor customer experiences a
  • Inform the rest of the organization on users' experience / feedback to build culture of customer-centricity strategies
  • Develop, drive and support customer experience initiatives to improve customer experiences
  • Work with or influence relevant stakeholders, across Indonesia and Global, to implement customer experience initiatives and ensure that customer promise / aspiration is delivered by the organization
  • Manage, develop and mentor Consumer Research team members

Profile

This role opens for Indonesians who have prior experience in Consumer Research, from agencies or brands/principles;

  • 5+ years of experience in product and market research
  • 2+ years of experience in managing team
  • Experience in technology based companies is a plus
  • Experience in leveraging research to build digital products is a plus
  • Strong analytical / quantitative and problem-solving skills
  • Strong project management and people management in a highly collaborative environment
  • Must have initiatives and strong passion for improving customer experience
  • Self-starter and able to work / influence stakeholders across Indonesia and Global
  • Advanced communication, interpersonal and influencing skills

Job Offer

  • To be part of a leading tech company with exposure to global collaboration
  • Competitive compensation and benefits

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davin Pranoto on +62 21 2958 8837.

Apply Now

Job Details:
  • Employment Type:
    Full Time, Permanent
  • Career Level:
    Senior Level
  • Required Qualification:
    Degree
  • Required Experience:
    5 years
  • Company Industry:
    Energy / Power / Water / Oil & Gas / Waste Management
  • Location:
    Jakarta, Indonesia
  • Salary:
    Salary negotiable

Michael Page
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Thailand, Indonesia, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou. So if you're looking to take your career to the next level, visit www.michaelpage.co.id
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