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23 Oktober 2020
ID pekerjaan: BAL-1838
SENIOR CONTACT CENTER IT MANAGER
At Karma Group we are becoming more and more reliant on technology for sharing, storing and securing information, together with the use of tools to enable fast and effective communication and customer service with new and existing clients.
As Technology advances so quickly, we need to identify, recruit and acquire the very best talent to help us not only keep up to date with Contact Center & integrated CRM technology and keep us at the forefront of innovation, but also to help us embrace and utilize these new systems advances to seamlessly drive the required successful business outcomes.

 

In your new role you will be working with the senior management team to:

  • Identify, Understand and Develop Technology requirements based on both user and business requirements.
  • Develop and refine contact center & integrated CRM technology requirements.
  • Develop, agree and implement key system, network, hardware, and software strategies, ensuring minimal operational downtime
  • Support and maintain systems daily ensuring they run smoothly and efficiently
  • Work with our contact center General Manager to implement, coach, mentor, and support any requirement for technology transition.

As well as key skills we also look for talented individuals who share a passion for helping others, who have a natural curiosity as well as an innovative mindset. To be successful in this position you will need to:

Tech Requirements:

  • SaaS Contact Center Technology Solutions
  • SaaS CRM Solutions
  • Contact Center & CRM Integration and interoperability
  • Inbound, Outbound, IVR, Skill based routing, QA, Lead data management, call outcome management, Contact center reporting

Essential Background:

  • Bachelor degree
  • Experience running large, high performance 24X7 contact centers.
  • Proven experience in transforming centers and teams
  • Significant people leadership experience
  • Proven track record of providing thought leadership and consultation in large corporate settings
  • Strong technical knowledge and experience
  • Degree in Computer Science, Information Technology or related field
  • Prior experience in the Hotelier/Leisure Industry


If you feel that you can meet the qualification and up for the challenge,please send your complete resume and current color photograph by clicking  button bellow

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KARMA GROUP
ABOUT KARMA GROUP Karma Group is headed by Chairman and founder, John Spence, Ernst & Young Entrepreneur of the Year 2010. In June 2013, John was invited to join leading entrepreneurs from around the world in Monaco to join the judging panel for the Ernst & Young World Entrepreneur of the Year.  In July 2013, John was honored by the Yale University School of Architecture by being appointed the Edward P. Bass Distinguished Visiting Architecture Fellow for the fall semester 2013/2014 and is lecturing at UCLA in 2015. Karma Group is comprised of Royal Resorts, Karma Resorts, Karma Estates, Beach Clubs International and Karma Spa and has undergone significant expansion to its global network in recent years. This expansion includes the acquisition of Karma St. Martin’s on the idyllic Isles of Scilly in UK, Karma Reef on Gili Meno, Lombok; Karma Bavaria ski resort in Germany; the iconic Karma Rottnest on Rottnest Island, Western Australia; and the development of Karma Bahamas on Little Harbour Island, Bahamas. Not to mention the purchase of one of Europe’s iconic estates - the magnificent former country home of Laura Ashley “Le Preverger” in the Cote D’Azur, France and the “Final Release” at flagship property Karma Kandara in Bali, Indonesia. Further expansion includes land acquisition and development plans in Cuba, Brazil, Japan, India, Thailand, Indonesia, Europe, North America, the Caribbean and one of the world’s most remote islands – Saint Helena in the South Atlantic. Karma Group continues to set industry benchmarks with its passion and innovation in providing new products to engage its over 60,000 members and loyal clients throughout the world.

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