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23 October 2019
Job ID: RUI-433
Customer Satisfaction & Quality Manager

Our client is looking for a Customer Satisfaction & Quality Manager to be the advocate of customer centricity behaviour and its dynamics in the organization, driven by the principle of "Zero Defect". The candidate must be willing to be placed in Batam.

Client Details

Our client is a multinational electricals manufacturing company in Batam.


  • Be the advocate of customer centricity behaviour and its dynamics in the organization, driven by the principle of "Zero Defect".
  • Incorporate customer requirements into every step of the operations to ensure "customers get what they want and when they want it".
  • Strengthen internal processes towards total robustness or Zero Defect: prevent issue occurrence, and prevent recurrence of critical/repeated issues.
  • Continually improve end-to-end process with other stakeholders (particularly LoB & Logistics Center) to improve Offer Quality and Delivery Performance.
  • Support global initiatives to address customer issues.
  • Prepare the CS&Q network in facing constant changing of business environment, to ensure Offer Quality is solid and relevant to customer's needs.


  • B.Eng in Mechanical/Electrical and equivalent or higher
  • Six Sigma GB/BB certified
  • ISO Lead Assessor or Internal Auditor trained
  • Lean Expert knowledge will be an added advantage
  • 10 years' experience in managing quality performance in an industrial environment and equivalent roles
  • English proficiency in other regional languages will be added

Job Offer

  • Working with multinational company
  • Good remuneration package
  • Good career path

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Della Fauzan on +62 21 2958 8862

Apply Now

Job Details:

Michael Page
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Thailand, Indonesia, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou. So if you're looking to take your career to the next level, visit
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