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06 June 2020
Job ID: JKT-55028
Customer Service Officer (CSO)
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend  potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and  interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Answer questions about warranties or terms of sale
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts

    1. Male, Max. 33 years old

    2. Positive Attitude 

    3. Hardworking and willing to learn, can work under pressure

    4. Detail and people oriented

    5. Patience, multitasking, strong computer skills

    6. Excellent phone and listening skills

    7. At least 2 years in customer service position

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    Job Details:
    • Employment Type:
    • Required Experience:
      2 years
    • Company Industry:
      Management Consultancy / Service
    • Location:
      North Jakarta, Jakarta, Indonesia
    • Salary:
      Salary negotiable

    • Five-day work week
    • Overtime pay

     PT. SKYWORTH INDONESIA is a newly established subsidiary company of SKYWORTH OVERSEAS DEVELOPMENT LIMITED (“SOD”) with sole foreign capital, specializing in manufacturing, distribution, and service for “SKYWORTH” brand home appliances in Indonesia market. With large population in Indonesia, the opportunity of home appliances market is huge. We are looking forward to your joining, and create resplendence with us.

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