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05 February 2020
Job ID: JKT-48528
Customer Care Manager


  • Directly interact with Agent’s and Customer’s on a range of topics
  • Use multiple channels to interact with customers
  • Improve customer satisfaction metrics
  • Manage a team of customer service representatives effectively
  • Feed customer feedback to internal functions to help improve customer experience
  • Use systems to track customer inquiries and manage team productivity


  • Bachelor’s Degree in related courses 
  • Minimum 5 years relevant working experience
  • Experience in financial lending industry
  • Good interpersonal skills
  • Having good and clear communication skills
  • Disciplined, good execution and able to work under fast pace 


  • Good interpersonal skills
  • Good and clear communication skills


  • Transportation Allowance
  • Communication Allowance
  • Career Path
  • Training & Development
  • BPJS for Employee and Family
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Job Details:
  • Employment Type:
    Full Time
  • Required Qualification:
  • Company Industry:
    Financial Services
  • Location:
    South Jakarta, Jakarta, Indonesia
  • Salary:
    Rp15,000,000 - Rp25,000,000/mo (Salary negotiable)

PT Karya Anak Nasional
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