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02 October 2019
Job ID: JKT-35784
TECHNICAL SUPPORT ENGINEER / Post Sales

Responsibilities / Duties:

  • Implement, maintain, and administer IT infrastructure and related computing environment including computer hardware, software, and related documentation in accordance with IT best practices.
  • Diagnose, troubleshoot, and resolve hardware, software, or other system problems, and replace defective components when necessary and subject to available resources.
  • Interface with customer, technical staff, team members, and management to identify issues, negotiable changes, meet deadlines, and provide strong customer service both orally and in writing, as appropriate.
  • Keep customer informed of how and when problems are resolved.
  • Involved in any additional follow up, testing and troubleshooting.
  • After-office hours / weekend work as required.

 

Qualifications Required Skills and Experience:

  • Experience with Virtualization (Hyper-V, VMware, RHEV or OpenStack).
  • Experience with Server and OS administration (Windows, Linux or Solaris).
  • Experience with Enterprise storage products (Dell EMC, HP, HDS).
  • Experience with network product (Cisco, Force10, Brocade or Huawei)
  • Experience with Backup Software.
  • Advanced troubleshooting skills.
  • Ability to maintain a consistently high level of attention to detail.
  • Ability to comprehend complex technical topics and specialized information.
  • Ability to work independently and as a team member to solve difficult technical challenges on a global scale.
  • Ability to handle multiple complex tasks, with tight deadlines concurrently.
  • Excellent interpersonal and communications skills.

 

Preferred Experience / Certifications:

  •    3+ years of experience in IT with an emphasis on customer support.
  •    VMware Certified Professional and Microsoft Hyper-V certification preferred.
  •    Storage Certification.
  •    Cisco network associate certification (CCNA).
  •  

    Available positions for JUNIOR and SENIOR staff.

     

    Education:

    Bachelor’s degree or equivalent in computer science or engineering, or equivalent working experience.

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    Job Details:
    • Employment Type:
      Full Time, Permanent
    • Career Level:
      Middle Level
    • Required Qualification:
      Degree
    • Required Experience:
      3 years
    • Company Industry:
      Information Technology
    • Location:
      West Jakarta, Jakarta, Indonesia
    • Salary:
      Rp6,000,000 - Rp10,000,000/mo (Salary negotiable)

    Benefits:
    • Five-day work week
    • Transportation allowance
    • Travel allowance
    • Medical insurance

    MITRA TELEINFORMATIKA PERKASA, PT
    URGENTLY REQUIRED
    Is this your company? Claim it now!