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24 October 2019
Job ID: RIA-456

Job Description:

  • Supervise shared service for IT Infrastructure as follow ITIL standard ( Data Center Infra, Server, Network, Security and all IT business support)
  • Ensure that the services are delivered within the agreed service levels and targets as defined in the Service Level Agreement (SLA)
  • Supervise and Mentoring Site IT and Spoke team members by helping them in learning new techniques and act as a decision-maker on the solution approach to handle unusual problems
  • Providing administrative support to delivery operations
  • Responsible for meeting Delivery/Operations Targets
  • Performance analysis for the entire team, individually and unit wise
  • Co-ordinating with key stakeholders for any updates, issues and escalations
  • Provide some feedback and idea for Operation improvement

Skill Requirement:

  • ITIL(prefers)
  • Experience in service delivery and familiar with handling share services
  • Performance analyses and improvement service
  • Understand Data Center, Hardware (server – storage – backup), Network and firewall incl VPN O365 and Lotusnote (prefers), Polycom (prefers) and SIEM
  • Understand WAN, MPLS and Cisco configuration will be an advantage
  • Ticketing tools, service now (prefers)
  • Supervising a team
  • Familiar with the manufacturing process (prefers)
  • Familiar with virtualization (VMware-hyper V), thin-client, backup, dc-DRC

If you feel that you can meet the qualification and up for the challenge, please send your complete resume and current color photograph by clicking button below

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Job Details:

PT Citius Solusindo was established with one goal: to become known as reliable service partner for supporting business growth of our customer. We have several services such as business partner strategic, recruitment, training organizer, performance appraisal, assessment, and many more. Our services are based on IT with new application technology that can be customized as customer's requirements. We definitely deliver the good result for all types of industries and businesses.

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