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03 July 2020
Job ID: BAL-1772
FRONT OFFICE MANAGER

LV8 RESORT HOTEL - TIMELESS COLONIAL CHIC RESORT HOTEL AT THE MOST VIBRANT COASTLINE OF CANGGU, BALI. Immersed in an ambiance of timeless colonial chic, infused with understated 5 hectares tropical elegance, LV8 Resort Hotel extends the rich assortment of Bali coastline, Canggu. The 124 all-suite accommodations help you unwind and re-energize both your mind and body in the tranquil atmosphere and hassle-free.

Job Description:

  • Trains, cross –trains, and retrains all front office personnel;
  • Participates in the selection of front office personnel; evaluates the job performance each front office employee;
  • Schedules the front office staff;
  • Supervises workload during shifts;
  • Maintains working relationships and communicates with all departments;
  • Maintains master key control;
  • Verifies that accurate room status information is maintained and properly communicated;
  • Resolves guest problems quickly, efficiently, and courteously;
  • Updates group information; maintains, monitors, and prepares group requirements; relays information to appropriate personnel;
  • Reviews and completes credit limit report;
  • Works within the allocated budget for the front office;
  • Receives information from the previous shift manger and passes on pertinent details to the oncoming manager;
  • Checks cashiers in and out and verifies banks and deposits at the end of each shift;
  • Enforces all cash-handling, check-cashing, and credit policies;
  • Conducts regularly scheduled meetings of front office personnel;
  • Wears the proper uniform at all times; requires all front office employees to wear proper uniforms at all time;
  • Upholds the hotel's commitment to hospitality;
  • Prepare performance reports related to front office;
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. ie flash report, allowance etc.;
  • Monitor high balance guest and take appropriate action;
  • Ensure implementation of all hotel policies and house rules;
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes;
  • Prepare revenue and occupancy forecasting;
  • Ensure logging and delivery of all messagespackages, and mail in a timely and professional manner;
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees;
  • Monitor all V.I.P 's special guests and requests;
  • Maintain required pars of all front office and stationary supplies;
  • Review daily front office work and activity reports generated by Night Audit;
  • Review Front office log book and Guest feedback forms on a daily basis;
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs;
  • Perform other duties as requested by management.

 

Job Qualifications:

  • Diploma or Bachelor Degree in Hospitality;
  • Excellent communication in English and Bahasa;
  • Minimum of 3 years of hotel front desk supervisory experience, would be an advantage if has an experience handling cash, accounting procedures, and general administrative tasks;
  • Display confidence, strong decision making and training skills;
  • Efficient time scheduling;
  • Fluent in Bahasa Indonesia and English;
  • Highest level of attention to detail;
  • “Can do” attitude positive;
  • Willing to work in Bali.
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Job Details:
  • Employment Type:
    Full Time, Contract
  • Required Experience:
    3 years
  • Job Functions:
  • Company Industry:
    Hospitality / Catering
  • Location:
    Seminyak, Bali, Indonesia
  • Salary:
    Salary negotiable

Benefits:
  • Medical insurance

KAJA GROUP
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