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18 October 2019
Job ID: BAN-6772

Qualifications :

  • Minimum holds Bachelor Degree with 3-5 working experience in related field
  • Facility Management industry or experience from service-industry and supplier management
  • Experience working in a large organisation with several stakeholders with differing expectations and needs
  • Several years’ experience with customer relationship sales and/or consultancy sales
  • Experience with budgeting, financial management, reporting and performance management
  • Experience with SLA management and KPI reporting
  • Experienced MS office user
  • Resilient and bounces back quickly from setback
  • Influencing – a natural leader and enjoys having responsibility of others, can sell to others
  • Communicative – has a wide network, can maintain relationship
  • Decisive and action oriented
  • Learning agility: Learn from experience and leverage those lessons when facing a novel situation


Key Responsibilities & Tasks :

  • Taking full leadership of all accountabilities towards the customer including leadership of people and financial resources to maintain budgetary control and profitability (P/L)
  • Driving a strategic customer focus by
  • Ensuring that customer information is structured in a proper and easy assessable way in business tools
  • Able to use Account Development Process and Plan
  • Translating business insights and customer needs to relevant propositions and solutions (across regions/countries/sites when applicable)
  • Drive continuous stakeholder management to ensure that both customer stakeholders and internal stakeholders are all aligned on the customer promise with the account development plan as vocal point 
  • Ensuring engagement by communicating in a tangible and concrete way to everyone, what the promise to the customer means for each individual and their role in delivering on that promise – e.g. what does delivering compliance look like for a service professional
  • Ensuring the right competencies are in place to deliver on the promise to the customer; setting the team through recruitment, development and successor planning
  • Optimisation and enhancement of service delivery and operations while ensuring
  • Commitment and compliance to the related requirements as dictated by local law, requirements of local governing bodies and Customer and ISS policies
  • Full process compliance to operation framework and service excellence
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Job Details:

  • Transportation allowance
  • Travel allowance
  • Medical insurance
  • Dental insurance

ISS is a world leader in Facility Services. ISS aspiration is to advance Integrated Facility Services in the world by leading the markets in 54 countries in Europe, Asia, Pacific, Latin America and North America. ISS Indonesia is the largest and the best Facility Services company in Indonesia offering world class services to the Hospitals, Commercial, Offices, School and  Campus, Exhibition, Malls & Retails, Amusement Centers and Complexes in Jakarta, Surabaya, Medan, Pekanbaru, Batam, Balikpapan, Semarang, Bali and Makassar.   ISS also has been a reliable vendor to the Coal Mining and Energy Resources companies offering Integrated Facility Services at the remote areas. ISS Indonesia, Currently we employ more than 60,000 people with more than 3,500 Supervisory positions and 350 Managers who are professionally trained, skillful and dedicated to serve our 3,000 B2B customers all over Indonesia. Our Management Team is a dynamic team, a team of customer mania, a team with principle of continuous improvement process and an enthusiastic team to carry on the value chains consistently. We call this a team of The ISS Way. Our Vision To be the World’s greatest service organization. Our Mission : Service performance that facilitates our customer’s purpose through people empowerment We are now on the way to the realization of the Vision. This is proven by the massive organic growth year in and year out; high rate of customer retention rate, year in and year out; high rate of employee retention rate, year in and year out and healthy ROCE, year in and year out. In addition, ISS Indonesia is the World Champion and one of the best in Quality Leadership within the ISS World. Due to our continuous rapid growth and development we are now seeking a professional to join our team and become a member of our dynamic Team as:

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