Back to your search
Apply Now
Print Report Share View in new tab
13 November 2019
Job ID: WJA-29500

As the GM, you play an important role on Leadership Teams, and work closely with cross-functional leaders to both optimize your territory’s performance, as well as shape the future of the region

  • You are responsible for providing strategic vision and long-term planning for your territory (Bandung), as well as delivering on quarterly and annual business performance metrics

  • You will prepare and responsible for Sales and Marketing  to achieve growth objectives

  • You will oversee Member Experience in your territory, providing oversight on both qualitative and quantitative performance metrics, including:
  • Operating all locations according to brand standards

  • Ensuring a vibrant and connected member community

  • Focusing on churn mitigation and increased retention practices

  • You will lead the Community teams in your markets, including:
  • Creating a collaborative, inspiring culture that reflects our mission and values

  • You will serve as an ambassador for the Our brand by engaging with civic leaders, the press, and local partners

  • You will live the mission and values of Our Brand at all times and model the leadership behaviors you expect to see in your territory and the region

Territory General Manager, Duties & Responsibilities:

  • Manage and optimize the P&L and overall  business performance (member growth, occupancy, revenue and margins)

  • Partner with other Real Estate  in the selection of future opportunities; co-approve all new locations within the territory

  • Oversee programming and layouts of all new locations in concert with the Development team, taking into account market demand dynamics and historical data

  • As the “client” of the Sales and Marketing teams, work collaboratively to ensure that Sales & Marketing strategies support the objectives of the territory

  • Partner with Regional Member Experience team to pilot and execute initiatives and develop partnerships that increase member happiness and reduce churn

  • Develop localized brand-building partnerships, events, and initiatives with a fresh and innovative approach

  • Day-to-day management who leads the Facilities, Cleaning, Security, and IT team members supporting.

  • Work with Owner to set territory goals and optimize KPI dashboards to monitor performance

  • Manage and support Bandung Community Team members in order to achieve goals and grow professionally through thoughtful career and succession planning

  • Uphold brand standards in the territory

Territory General Manager,  Experience & Requirements:

  • Minimum 3+ years experience in hospitality, retail, multi-site real estate operations or closely related experience with strong operational focus

  • P&L experience required

  • Experience in planning strategic growth

  • Experience managing small and large teams and organizations

  • Thrive in a fast-paced environment while maintaining attention to detail

  • Strong communication, organization and project management skills

  • Must be assertive and possess a keen drive to develop those around you, while being an inspirational leader

  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

  • Experience managing sales and building high visibility brands a plus

  • Experience in real estate, facilities management or retail a plus

  • Entrepreneurial experience or experience in hyper growth organizations are a huge plus

S1/S2/S3 or equivalent in Business, Marketing, Hospitality or other related degree

MBA preferred

Critical Competencies for Success

Credibility is earned  through execution and getting things done

You are able to get into the details and deliver results with high expectations on timeliness and quality

Exceptional organizational and multitasking skills

You thrive in a fast-paced environment


  • You have the flexibility to think outside the box

  • We don't do everything the traditional way, and are always looking to innovate and push the envelope

  • You have the ability to foresee and identify the needs of the team

  • You take an innovator and creator’s approach to any issues that may arise


  • There is no room for “I” at OUR BRAND; every role and individual is in the organization to serve “We”

  • Builds trust across the organization by being a good listener and inclusively soliciting input

  • You must present and communicate effectively and clearly to upper management and internal departments

  • You’re able and willing to adjust course when appropriate alternate ideas or objections are raised

  • You love working with people


If you feel that you can meet the qualification and up for the challenge, please send your complete resume and current color photograph by clicking button bellow

Apply Now

Job Details:

Is this your company? Claim it now!