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04 September 2019
ID pekerjaan: JKT-32591


  • Design and execution of experimental strategies, and the interpretation of results
  • Hands on demonstration of protocols and workflows. Troubleshooting customer results
  • Instrumentation and reagent workflow demonstrations in house and at customer sites
  • Customer training to include seminars, workshops, instrumentation and reagent training
  • Designing, planning, organizing and performing operator trainings for new and existing customers
  • Mentoring and training other members of the applications team
  • Provision of second level technical support to in-house and field support personnel
  • Performing instrument validation. Reviewing operational quality of equipment, and instruction of customers in operation and maintenance of systems
  • Provision of scientific support in Molecular Biology and Genomics in regard to operational questions from customers as well as internal peers with focus on single cell analysis/ customized library prep assay development / set up
  • Identification of complaints, reporting according to the most recent guidelines, supporting the complaint handling process
  • Keeping knowledge up to date with respect to new products and procedures to give an optimal support for training and demonstrations
  • Liaising closely with the sales team to provide support for current and potential customers
  • Provision of support at trade-shows, to demonstrate the platforms and technologies and to support the local teams


  • Minimum masters degree in Life Sciences field
  • Must have experience in a lab and, adequate to have a strong foundation and knowledge base of with molecular biology, immunology and next generation sequencing
  • Must be comfortable with public speaking and presentation skills, customer facing
  • Must have good presentation skills and effective communications skill
  • Experience in customer interaction and support
  • Experience with working in an international environment, preferred
  • Ability and willingness to maintain a travel schedule of up to 50% travel as required

If you feel that you can meet the qualification and up for the challenge, please send your complete resume and current color photograph by clicking button below

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