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09 Juli 2020
ID pekerjaan: JKT-56750
HEAD OF CS - FINANCIAL SERVICES
  • Be part of the leading Financial Services group
  • Exciting Career Opportunity

 

Client Details

One of the leading Financial Services company in Indonesia which has grow rapidly in the past few years.

Description

Our client is looking for a Head of CS with experience and exposure in handling and maintaining customer loyalty, customer complaints, supporting sales for financial services products.

  • Lead customer support team to handle sales, complaints, and customer loyalty
  • Proactively come out with creative ideas and plans to develop comprehensive sales support
  • Work closely with the whole customer services team to ensure the delivery of the best customer services experiences
  • Create plans and conduct training for customer support team
  • Increase the numbers of cross-selling and up-selling products
  • Be able to develop strong understanding of customer service agents performance to support continual optimization of sales and customer satisfaction

Profile

  • 8 years working experience in handling Customer Service team in Financial Services industry.
  • Bachelors Degree in Business/Management/Marketing MBA is preferred.
  • Excellent in communicate Bahasa and English, present and influence business partners and clients at all level of organisations
  • Great leadership skill and a good team player
  • Great communication and interpersonal skills


Job Offer

  • Career growth in company
  • Chance to work in a top leading financial services company

 

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Noviyana Halim on +62 21 2958 8822

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Perincian Pekerjaan
  • Tipe Pekerjaan:
    Purna Waktu, Tetap
  • Tingkat Karir:
    Senior
  • Kualifikasi yang dibutuhkan:
    Sarjana
  • Pengalaman yang dibutuhkan:
    8 tahun
  • Fungsi Pekerjaan:
    Sales,CS & Pengembangan Bisnis > Call Centre
  • Industri perusahaan:
    Arsitektur / Bangunan / Konstruksi
  • Lokasi:
    DKI Jakarta, Indonesia
  • Gaji:
    Gaji dinegosiasikan
Michael Page
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Thailand, Indonesia, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou. So if you're looking to take your career to the next level, visit www.michaelpage.co.id
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