Minimum 1 year of experience in customer service or operations in Logistics or Freight Forwarder industry.
Fresh graduates with strong qualifications are welcome.
Must be ready to work overtime if/when necessary.
Must be ready to be assigned into a night or weekend shift position if/when necessary.
Excellent verbal and written English.
Excellent computer skills.
Excellent discipline and communication skills.
Major Duties :
Ensure smooth and timely process flow for shipments.
Ensure accurate and timely client billing.
Understand all the elements of Air and Ocean DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations.
Ensure accurate and timely data entry into our operating system.
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Overseas communications, timely responses to emails and requests (internal and external).
Utilize all technology tools available in the company to perform customer service and operations duties
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.