We are seeking an IT Support Engineer Lead to provide leadership locally to provide best of class IT services to end users. Primary responsibilities to lead a team of service desk specialist around the region to provide 1st line of technical support for our employees in the local offices and remote offices via various form of interaction (Email, IM, Walk-in, Ticketing). The incumbent is responsible to oversee support for all end user computing (Windows/MAC/Mobile etc.) including conference technology (A/V & Web Conference) and applications/software within the corporate environment.
The ideal candidate is expected to
The role is responsible to drive continuous service improvement in the area of technology related matters affecting end-user productivity and improving user experience satisfaction. The role will report to the Regional Service Desk Manager.
will interface daily with other technical staff, and work on assignments and delivering services to end-users. The incumbent will work closely with all users and management for issue resolutions, monitoring of our corporate IT infrastructure and drive service improvement to assist in its growth.
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