Morula IVF Indonesia

Job ID: JKT-54001 | Location: Jakarta, Indonesia
05 May 2020 Print Report Share

Morula IVF Indonesia

Job ID: JKT-54001 | Location: Central Jakarta, Jakarta, Indonesia

International Client Service Mandarin Speaker


  • International clients assisted in their visit or queries
  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Anticipate guest needs and build rapport with customers
  • Providing information about facilities, programs and other services
  • Assist with organising hospital marketing activities
  • Coordinate and conceptualize publication for foreign patients with marketing department
  • Perform translation from English to Bahasa Indonesia or Mandarin to Bahasa Indonesia (vice versa) for written documents (medical fact sheets, patient guidebook, and etc) and verbal communication
  • Conduct hospital tours for VVIP international customers, maternity tour for expecting parents, and provide follow up sales support


  • Candidate must possess at least Diploma, Bachelor's Degree in Mandarin Studies Program, English Studies Program, Social Science/Sociology, Mass Communications, Hospitality/Tourism/Hotel Management or equivalent.
  • Proven experience as a Guest Relations Officer or International Liaison Officer in International Hospital
  • Experience as Guest Relations Officer or VIP Guest Officer in 5 stars hotel
  • Fresh graduates from Mandarin Studies or English Studies Program are welcome to apply
  • Familiarity with hospitality industry standards
  • Ability to speak Mandarin, to speak with Mandarin speaking patients
  • Fluent in English both oral and written
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • This position will be placed in Morula IVF Jakarta and Bali branch


  • Mandarin
  • Problem Solving
  • Customer Service
  • English



BPJS Ketenagakerjaan & BPJS Kesehatan

Job Details:

  • Employment Type:

  • Career Level:

    Entry Level
  • Required Qualification :

  • Company Industry:

    Health & Beauty Care
  • Location:

    Central Jakarta, Jakarta, Indonesia
  • Salary:

    Rp5,000,000 - Rp10,000,000/mo (Salary negotiable)

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