Morula IVF Indonesia

Job ID: BAL-1725 | Location: Bali, Indonesia
20 May 2020 Print Report Share

Morula IVF Indonesia

Job ID: BAL-1725 | Location: Denpasar, Bali, Indonesia

International Client Service (Mandarin Speaker)

Morula IVF Indonesia is looking for a International Client Services (Mandarin Speaker) to provide high-quality service to our clinic customers. You will address complaints and go the extra mile to make sure our guests are satisfied.In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.


  • International clients assisted in their visit or queries
  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Anticipate guest needs and build rapport with customers
  • Providing information about facilities, programs and other services
  • Assist with organising hospital marketing activities
  • Coordinate and conceptualize publication for foreign patients with marketing department
  • Perform translation from English to Bahasa Indonesia or Mandarin to Bahasa Indonesia (vice versa) for written documents (medical fact sheets, patient guidebook, and etc) and verbal communication
  • Conduct hospital tours for VVIP international customers, maternity tour for expecting parents, and provide follow up sales support


  • Candidate must possess at least Diploma, Bachelor's Degree in Mandarin Studies Program, English Studies Program, Social Science/Sociology, Mass Communications, Hospitality/Tourism/Hotel Management or equivalent.
  • Proven experience as a Guest Relations Officer or International Liaison Officer in International Hospital
  • Experience as Guest Relations Officer or VIP Guest Officer in 5 stars hotel
  • Fresh graduates from Mandarin Studies or English Studies Program are welcome to apply
  • Familiarity with hospitality industry standards
  • Ability to speak Mandarin, to speak with Mandarin speaking patients
  • Fluent in English both oral and written
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • This position will be placed in Morula IVF Bali branch


  • Mandarin
  • Customer Service
  • Problem Solving
  • Mandarin Language
  • Communication



BPJS Ketenagakerjaan & BPJS Kesehatan

Job Details:

  • Employment Type:

  • Career Level:

    Entry Level
  • Required Qualification :

  • Company Industry:

    Health & Beauty Care
  • Location:

    Denpasar, Bali, Indonesia
  • Salary:

    Rp5,000,000 - Rp10,000,000/mo (Salary negotiable)

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