Page Group Indonesia

ID pekerjaan: JKT-27219 | Lokasi: DKI Jakarta, Indonesia
05 Agustus 2019 Cetak Lapor Bagi

Page Group Indonesia

ID pekerjaan: JKT-27219 | Lokasi: Jakarta Selatan, DKI Jakarta, Indonesia

IT Supervisor - Water treatment and waste management company

Conduct IT Infrastructure Support and IT Helpdesk and Technical Support

Client Details

A global expert utility company which operates largely in the water treatment and waste management sectors



1. Conduct IT infrastructure support:

  • Provide IT infra support of different offices in Southeast Asia
  • Maintain and ensure infra system availability according to company KPI
  • Daily infra operations following line managers requirements
  • Follow company policy and ensure security compliance
  • Provide IT support to Southeast Asia projects Conduct IT Help-desk and technical support

2. Conduct IT infrastructure support:

  • Keep accurate incident records and IT assets information on IT4US platform
  • 90% or above requests meet company's SLA
  • Above 80% user satisfaction
  • Assign incidents within 1 working hour

3. Main task, duties, and responsibilities (IT Infrastructure tasks):

  • Sets up and maintain network of different sites in Southeast Asia
  • Troubleshoot infrastructure, server and network issues
  • Implement, maintain and assess security measures
  • Record and report IT incidents
  • Liaise with users and suppliers to carry out IT projects
  • Plan and execute business continuity plan in terms of IT infrastructure
  • Perform IT budget estimation IT Help desk tasks

4. Main task, duties, and responsibilities (IT Helpdesk):

  • Serve as the first point of contact of SUEZ Southeast Asia users seeking IT assistance following standard Helpdesk procedure
  • Handle / escalate Helpdesk requests
  • Keep accurate records of IT incidents in Helpdesk system
  • Record and maintain IT assets information

5. Health & Safety Responsibilities

Ensure that IT support are given according to company's health & safety objective, policy and procedures.

6. Authorities

Collaborative Authority: IT Asset Acquirement and Maintenance.



1. Degree or diploma in computer science, information technology or similar disciplines

2. Working Experience: Minimum 2 years

3. Training Qualifications: MCSE, CNNA, PMP, ITIL or other IT professional qualifications are plus

4. Skills and Abilities: Good command of spoken & written English

5. Other Specifications: May need occasionally travel among Southeast Asia offices in Singapore, Indonesia, Thailand etc

6. Self-motivated, independent and strong team player with good interpersonal and communication skill

Job Offer

  • One of world's largest water companies
  • Surrounded by passionate and professional talents
  • To be part of forward-thinking company

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Nabila Ananda on +62 21 2958 8815.

Perincian Pekerjaan:

  • Tipe Pekerjaan:

    Purna Waktu, Tetap
  • Tingkat Karir:

  • Kualifikasi yang dibutuhkan :

  • Pengalaman yang dibutuhkan :

    2 tahun
  • Fungsi Pekerjaan:

  • Industri perusahaan:

    Teknologi Informatika
  • Lokasi:

    Jakarta Selatan, DKI Jakarta, Indonesia
  • Gaji:

    Gaji dinegosiasikan

Page Group Indonesia
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Thailand, Indonesia, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou. So if you're looking to take your career to the next level, visit
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